Customer Services
We are dedicated to providing you with a first class service and a wide range of downloadable support tools for you and your patients.
Furthermore, we offer the following dedicated services to our customers and their patients:
| A committed team of representatives Our team can provide tailor-made training services on all our products for Health Care Practitioners (HCPs) and support materials for HCPs to provide to patients. | Find your local representative here |
| Dedicated FREEPHONE Patient Support Line Our new FREEPHONE support line is designed to help you when you need extra advice on any of the Merck Serono range of GE products and services. Open 09:00 - 18:00, Monday to Friday (with an answerphone outside of these times), our qualified nurses can answer your questions on products and accessories, care and maintenance or other services and information provided by Merck Serono. | Freephone: 0100 812 830 (ROI)
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| Medical Information Services for healthcare professionals
A pharmacist trained team who are available to provide product related literature and clinical information. | Freephone: 0800 783 4661 (UK)
Telephone: 0208 818 7373 (UK) Freephone: 1800 719 881 (ROI) Contact us |
| Product Replacement Service This is a free service managed by our Medical Information team. This process requires that for any faulty products the Medical Information team are contacted by the HCP so that a free-post returns package can be dispatched, as well as a free replacement device. The faulty device must be returned and will be analysed with a report sent to you within 12 weeks | Freephone: 0800 783 4661 (UK)
Telephone: 0208 818 7373 (UK) Freephone: 1800 719 881 (ROI) |
